Making it easy for the Magnolia community to provide ideas and input
#1 by bkraft on Dec 23, 2010 2:10:21 PM

We currently think about adding some user-feedback mechanism for non-techies. While jira is fine for bug reports and support requests, we lack something that is more interactive, significantly simpler and allows the community to promote ideas.

Recently a number of online services in the ream of crowd-sourcing have sprung up. I have compiled a list:

* http://idea.informer.com/ seems to be free and possibly the best option, definitely worth a look
* http://uservoice.com seems expensive
* http://beeheard.cmstactics.com/
* http://getsatisfaction.com/ seems to be overkill
* http://crowdsound.com/
* http://userecho.com/
* http://www.openecho.org/about/ seems to be pretty dead but free/open source
* http://www.pligg.com/n
* http://www.betaeasy.com/
* http://www.google.com/moderator/
* http://bubbleideas.com/
* http://www.ideascale.com/tour/

Maybe we should use one of these to determine which one to use ;-)

Frankly, these things are close to what a forum with rating already provides, with a bit slicker interactive javascript GUI, "life" search and best rated (voted) list. Adding such a module to Magnolia itself would make us stronger in the social community space and given all the options springing up out there, I can imagine this will become an important intranet app for customers that prefer to host their own software over a service.

But then again, using any of the above would allow us to quickly gather experience, we can still decide that we want to implement our own flavor.

Some systems offer Facebook integration and mobile apps, which would also be nice but not essential. For me, I think we should make this available right within Magnolia itself (!), not only on our website, such that users can provide feedback to us. (e.g. instead of the jira link in the footer we could have a "Missing something? Let us know!" popup to directly provide feedback.

Which of the above systems would you want to use? And what about the idea to eventually re-purpuse the forum module for this?